Getting Started with Wait-in-Q
Everything you need to know to manage digital queues and serve your customers better.
Getting Started
Setting up your first digital queue takes just a few minutes. Here's how to get started:
Sign In
Click 'Sign In' and use your Microsoft account. Your business account is created automatically on first login.
Create Your First Service Area
From your dashboard, click 'Create Service Area'. Give it a name (e.g., 'Main Counter', 'Orders') and you're ready to go.
Display the QR Code
Print the QR code or display it on a tablet at your entrance. Customers scan it to join your queue.
Queue Console
The Console is your command center for managing customers in real-time:
- See all waiting customers with their names and wait times
- Call the next customer with one tap
- View who you're currently serving
- Enable or disable the queue as needed
Display Mode
Turn any tablet into a customer-facing queue display:
- Large QR code for easy scanning
- Live queue count so customers know how busy you are
- Estimated wait time to set expectations
Account Settings
Customize your business profile and subscription:
- Update your business name and contact details
- Upload a custom logo (Professional & Enterprise plans)
- Choose your preferred language
- Manage your subscription and billing
Tips & Best Practices
QR Code Placement
Place your QR code at eye level near your entrance or counter. Make sure it's well-lit and easy to scan.
Train Your Staff
Show your team how to use the Console. It only takes 5 minutes to learn. Designate someone to monitor it during busy times.
Peak Time Management
During busy periods, you can temporarily disable the queue if needed. Re-enable it once things calm down.
Customer Communication
Let customers know about your digital queue with a small sign. Many appreciate not having to stand in line!
Frequently Asked Questions
Do customers need to download an app?
No! Wait-in-Q works entirely in the web browser. Customers simply scan the QR code with their phone camera and join the queue instantly. No download, no registration required.
How many queues can I create?
The number of queues depends on your plan. See our pricing page for the current limits. You can upgrade anytime from your dashboard.
What happens if a customer doesn't show up?
Simply call the next customer. The no-show customer will be moved to the end of the queue or can leave on their own. You stay in control.
Is my customer data secure?
We protect data with technical and organizational measures. It is stored with Microsoft Azure in the Netherlands data center (EU). To run the service we use processors (including Microsoft, Stripe and Resend), some of which may also process data in the USA. Data is only passed on to other third parties where we are legally required to do so. Queue entries are visible to the respective business. Details are in the privacy policy.
Can customers join the queue from home?
No, customers must be on-site to scan the QR code. This is by design - Wait-in-Q is made for local businesses where customers are already at your location.
Do customers have to create an account or provide personal data?
Customers do not need an account or an app. They only enter a name or nickname of their choice - a pseudonym is enough. There are no tracking cookies without your consent and no sign-in. It is like a paper ticket with a number, only digital. The queue entry is deleted as soon as service is completed.
Need More Help?
Our support team is happy to help you get the most out of Wait-in-Q.
Contact Support